How to Choose the Right Level of IT Support for Your Business

There’s no single “right” way to handle IT support.

Some businesses need ongoing monitoring. Others prefer to call for help only when needed. Many fall somewhere in between. 

The key is selecting a level of support that fits your business. Many Ann Arbor companies evaluating computer tech support find that flexibility is just as important as the level of service itself.

Start With Your Day-to-Day

Think about your typical workday.

Do tech issues happen often enough to slow things down? Or are they occasional but disruptive when they happen?

Frequent issues indicate that ongoing support is required.
Occasional issues may be handled with hourly help.

Consider the Cost of Downtime

When something goes wrong, what does it cost your business?

If downtime creates real disruption, proactive support can help reduce those interruptions. If not, a more flexible approach may be suitable.

Don’t Overlook Maintenance

Even when everything seems fine, systems still need

• Updates
• Security patches
• Performance checks

Without regular attention, small issues can build over time.

Build a Setup That Fits You

You don’t need a one-size-fits-all solution.

You can mix:

• Ongoing monitoring
• Hourly support
• Project-based help

This allows you to match your support to your current needs—without overcommitting.

A Better Fit Means Fewer Disruptions

The right setup helps reduce how often problems show up—and makes them easier to handle when they do. That means smoother workflows and fewer interruptions.

Learn more in our latest article. 

Get Computer Tech Support in Ann Arbor

If you’re a small business exploring computer tech support in Ann Arbor, it’s worth finding a setup that matches your goals.

 

Not sure what fits? Let’s talk about the different ways we can support your team. Call 877-815-6974 or submit a contact form to get started.

Reactive vs. Proactive IT Support: What’s the Real Difference?

Most small businesses handle IT in one of two ways: they call when something breaks, or they have ongoing monitoring in place.

Both approaches work—it just depends on what kind of day-to-day experience you want. For small businesses in and around Ann Arbor weighing their computer tech support options, understanding this difference is often the first step toward a better fit.

The Reactive Approach

Reactive (or break/fix) support means you reach out when something goes wrong.

It’s flexible. You only pay when you need help, and there’s no ongoing commitment. It also means issues tend to interrupt your work as they occur. 

The Proactive Approach

Proactive support adds regular monitoring and maintenance.

Systems are updated consistently, and many issues are handled before they become disruptions. This often leads to smoother, more predictable workdays.

The Option Most Businesses Overlook

You don’t have to choose just one. Many businesses use a combination:

•  Hourly support when needed
• Monitoring for critical systems
•  Help for projects or upgrades.

This gives you flexibility—and avoids locking into long-term commitments that may not fit your needs.

Why It Matters

The difference isn’t just cost—it’s how your day feels.

Reactive support = interruptions when things break

Proactive support = fewer surprises

The right mix depends on your business, budget, and the amount of consistency you want.

Learn more in our latest article. 

Get Computer Tech Support in Ann Arbor

Are you an Ann Arbor business exploring computer tech support options? We’ll help you explore your options and find the best fit for your team. 

Not sure where to start? Let’s talk about the different ways we can support your team. Call 877-815-6974 or submit a contact form to get started.

Antivirus and Backup Services

Are you up-to-date on cybersecurity threats?

Network Services Group offers the following backup and antivirus services:

Backups

• Reliable multi-generational backups
• All critical data stored in approved areas and backed up
• Offsite backups
• Backups are encrypted
• Periodic restore to test backups

Antivirus

• Business class antivirus software installed (centrally managed)
• Systems up to date with security patches (recurring)
• Regularly scheduled virus scans

Protect Your Business with Ann Arbor Computer Services

If you aren’t satisfied with the security, performance, or reliability of your network, please contact our computer support specialists at Network Services Group. We strive to make your experience with computers and technology a positive and productive one! To set your business up with Ann Arbor-based computer services, call (877) 815-6974 or submit a contact form here. 

Update Your Network and Servers

Do you know how your network is setup?

Network Services Group offers the following services for network infrastructure and servers:

Network Infrastructure

• Business Class Router and firewall
• External Port Scan / No Unnecessary Port Forwards
• Use VPN instead of port forwarding whenever possible
• External vulnerability scan
• Router Firmware Updated
• Router default password changed
• Switches / Other network devices – default password has been changed
• Business class Wi-Fi
• Wi-Fi admin password has been changed from default
• Wi-Fi uses WPA2 with reasonable password
• Wi-Fi guest access (if any) is isolated.

Servers

• Servers kept in secure location (physical security)
• Servers up to date with security patches (recurring)
• Administrator passwords are on a need-to-know basis
• Strong password for administrators
• Shared folders require authentication
• Restrict access to shared folders to those who require it
• Access to servers is restricted – do not use your server as a workstation, unless it is specifically configured as a terminal server.

Check Out More Computer Services from Ann Arbor

If you aren’t satisfied with the security, performance, or reliability of your network, please contact our computer support specialists at Network Services Group. We strive to make your experience with computers and technology a positive and productive one! To set your business up with Ann Arbor-based computer services, call (877) 815-6974 or submit a contact form here.

The Culprits of Slow Internet | IT Solutions in Ann Arbor

 Has your internet been unusually slow? 

Do you know how to test the speed of your internet?

It can be tricky to pinpoint the cause of slow internet. Outdated hardware, issues with your internet provider, and too many open applications are a few of the common culprits.  Also, don’t forget to reboot!

The first step to solving slow internet is to test your internet speed.

There are a number of websites that provide an internet speed test, such as www.speedtest.net. There are three items that need to be tested: the upload speed, the download speed, and the ping latency.  Typically, you’d want to see speeds of at least 50-100 Mbps for downloads, and 10Mbs for uploads, but this can vary depending on the type of internet connection you have, and how you are connected (e.g. plugged in or WIFI).

Learn more about the causes of slow internet here.

Network Service Group Has Your IT Solutions in Ann Arbor

Your business relies on technology, so it pays to invest in business class equipment and have it properly installed and configured.  As an IT company, Network Services Group has a direct connection to hardware and software providers, and can acquire business class solutions that you won’t find in a big box store. If you’re at a stand-still with your slow internet and/or you’re ready for some help, contact us for your IT solutions in Ann Arbor. 

NSG is a Selected Lenovo Legend Reseller

 Are you in the market for a new business computer? 

Do you know what processor you need to work efficiently?

NSG offers professional tech support services, so you won’t have to worry about computer specs as our specialists will help you figure out exactly what you need and recommend a great product.

NSG is a part of the Lenovo Legends

NSG is part of the Lenovo Legends program! Lenovo is the leader in the global personal computer market with a 24.7 percent share. They’re well known for their sturdy and reliable Thinkpad laptops.

If you’re looking to purchase a Lenovo brand product let us know! NSG gets special pricing on Lenovo products, so we’ll help find the computer that’s right for you!

If you’re interested to learn more about what makes NSG Lenovo Legends, click here! 

Working With Computer Techs in Ann Arbor Helps You Save

If you’re in the market for a new computer, NSG’s computer tech support in Ann Arbor can coach you through the purchasing process. Contact us or call (877) 815-6974 so you can get the best use of your tech! 

Work With Computer Techs in Ann Arbor

 Do you know who you’ll call when you have computer problems? 

When your computer is running slow, do you have to sit and wait for the page to load? 

You won’t have to rely on slow tech when you work with experienced computer tech support in Ann Arbor.

NSG Sets Clients Up for Success 

When working with experienced computer tech support in Ann Arbor, you’ll be set up with a proactive maintenance and monitoring plan, ensuring your computers and devices are up to date with security patches and reliable backup systems.

NSG provides quality repair services, complete network installation, maintenance, security, and much more!

If you want to learn about getting discounted Lenovo products click here! 

Maintain Your Tech with Computer Tech Support in Ann Arbor  

If you want to work with an experienced tech team that caters to you, contact us or call (877) 815-6974 to set up an appointment!

Take Your IT Game to the Next Level

Are you looking for an IT team with experience and a proven track record?

Are you searching for reliable network monitoring and maintenance services for your business?

NSG is proud to celebrate its 20th year as computer consultants in the Ann Arbor area! We’ve seen the technological landscape drastically change since we’ve been in the business, but we’ve remained highly committed to providing cutting-edge tech services to our clients and staying on the forefront of computer security. 

Over the years, we’ve picked up many new clients who switched to us after becoming unhappy with their previous support company.  Usually the complaints are similar:

• “They don’t show up or call us back.”
• “We have the same problems over and over.” 
• “I asked them to setup a new computer for me and they didn’t install all my programs or copy over my data.” Worse, upon closer inspection (which is the first thing we do), we find that they don’t have backups or antivirus, and are running older and unsupported systems and software.  
• “Our systems are slow and we’re having so many computer issues.”

Sound familiar?

These problems are easy to fix when you have the right team!

Get Rid of IT Headaches with an Experienced Team on Your Side

Technology has certainly changed over the years, but our focus and commitment has remained the same – helping our customers get the most out of their technology investment and setting them up for success.  This is even more important in today’s technology driven world, and especially with viruses, malware, and ransomware becoming more and more prevalent.

Want to take your IT to the next level?  We can help! Spend less time worrying about security issues or frustrating PC problems and spend more time growing your business.

Contact us today to find out how we can help you.

Looking for an Experienced Computer Consultant Near You?

Are you tired of unreliable IT teams that don’t deliver? 

Are you searching for a technical support team that effectively communicates with you?

At NSG, we are committed to our core principles of knowing what it is, getting it done, and effectively communicating the results—values which have built up long-term trust between us and our customers. Our clients stick with us because we do our job right and keep them in the loop. 

Our 20 years of experience as computer consultants in Ann Arbor make us the right choice for your business’s IT needs. Our team is experienced in:

• Network setup and security
• Network monitoring and maintenance
• IT support
• Backup services
• Web hosting
• Web design
• SEO and internet marketing
• And even custom programming

If you’re looking for IT services in the Ann Arbor or Southeast Michigan area, our team would love to work with you! 

Give us a call at (877) 815-6974 or contact us to schedule a consultation.

To learn more about us, visit our website to see the full range of services we offer. You can also find lots of security tips and helpful articles for any business!

Entering Our 20th Year as Computer Consultants in Ann Arbor!

Are you looking for an IT team with experience and a proven track record?

Are you searching for reliable network monitoring and maintenance services for your business?

NSG is proud to celebrate its 20th year as computer consultants in the Ann Arbor area! We’ve seen the technological landscape drastically change since we’ve been in the business, but we’ve remained highly committed to providing cutting-edge tech services to our clients and staying on the forefront of computer security. 

From NSG Founder Don Prior:  
"Wow, how time flies!  I started Network Services Group on September 1st, 2001, and we are coming up on our 20th anniversary.  A lot has changed in the world during that time, but the one thing that hasn’t changed is our commitment to helping our customers get the most out of their technology.  We are grateful for the support of our customers over the years, and look forward to being able to support them and their technology needs both now, and in the future."

We provide top notch service and support with communication that you can depend on—we will always keep you in the loop! 

An Ann Arbor Computer Consultant You Can Count On

If you’re looking for reliable backups, IT security and maintenance, or computer consultants in the Ann Arbor area, our team would love to work with you! 

Give us a call at (877) 815-6974 or contact us to schedule a consultation.

To learn more about us, visit our website to see the full range of services we offer. You can also find lots of security tips and helpful articles for any business!