RMM Case Study

In our last blog, we gave a brief rundown of our Remote Maintenance and Monitoring (RMM) plans. To
demonstrate its usefulness, here is a real example of a client with an RMM plan:

One of our accounting firm clients faced a server crash during the height of tax season—a nightmare scenario for any practice. Our RMM system sent us an alert over the weekend, prompting us to investigate immediately. We discovered the server had rebooted but needed intervention to fully recover. By the time we checked our voicemail and found the client’s message, we had already restored their system.

When we called to confirm everything was back online, the client was astonished. “How did you know we had a problem before seeing our voicemail?” they asked.

“Simple,” we replied. “Your RMM plan alerted us the moment your server went down, so we jumped in to fix it.”

The client was thrilled—not only was their system back up quickly, but they were amazed we caught the issue proactively, even on a weekend. That’s the power of NSG’s RMM plans: peace of mind knowing your IT is monitored and maintained.

Learn more in our latest article.

Is your business in the greater Ann Arbor area? We can provide tech support!

Ready for complete IT peace of mind? 

Get your business set up with an RMM plan by calling (877) 815-6974 or submitting a contact form and letting us know what services you’d like in the “Message” box! 

NSG primarily provides tech support for Ann Arbor businesses, but we’re not limited to a single city! If you’re unsure, don’t be afraid to call and see if we serve your area!

Intro to Remote Monitoring and Maintenance Plans

Did you know NSG offers Remote Monitoring and Maintenance (RMM) plans? 

Well, you do now! And now that you’re in the know, you might wonder what RMM is and how it benefits your business.

Our RMM plans leverage Barracuda RMM to keep your systems running smoothly. This powerful tool automates routine maintenance tasks, installs critical security patches, and equips us with advanced remote access options to deliver fast, efficient support. 

The real game-changer? Proactive alerts. We’re notified instantly about critical issues like low disk space, high CPU usage, or even a complete site outage. This allows us to investigate and resolve small problems before they snowball into costly disruptions.

Learn more in our latest article.

Is your business in the greater Ann Arbor area? We can provide tech support!

Ready for complete IT peace of mind? 

Get your business set up with an RMM plan by calling (877) 815-6974 or submitting a contact form and letting us know what services you’d like in the “Message” box! 

NSG primarily provides tech support for Ann Arbor businesses, but we’re not limited to a single city! If you’re unsure, don’t be afraid to call and see if we serve your area!