RMM Case Study

In our last blog, we gave a brief rundown of our Remote Maintenance and Monitoring (RMM) plans. To
demonstrate its usefulness, here is a real example of a client with an RMM plan:

One of our accounting firm clients faced a server crash during the height of tax season—a nightmare scenario for any practice. Our RMM system sent us an alert over the weekend, prompting us to investigate immediately. We discovered the server had rebooted but needed intervention to fully recover. By the time we checked our voicemail and found the client’s message, we had already restored their system.

When we called to confirm everything was back online, the client was astonished. “How did you know we had a problem before seeing our voicemail?” they asked.

“Simple,” we replied. “Your RMM plan alerted us the moment your server went down, so we jumped in to fix it.”

The client was thrilled—not only was their system back up quickly, but they were amazed we caught the issue proactively, even on a weekend. That’s the power of NSG’s RMM plans: peace of mind knowing your IT is monitored and maintained.

Learn more in our latest article.

Is your business in the greater Ann Arbor area? We can provide tech support!

Ready for complete IT peace of mind? 

Get your business set up with an RMM plan by calling (877) 815-6974 or submitting a contact form and letting us know what services you’d like in the “Message” box! 

NSG primarily provides tech support for Ann Arbor businesses, but we’re not limited to a single city! If you’re unsure, don’t be afraid to call and see if we serve your area!

Intro to Remote Monitoring and Maintenance Plans

Did you know NSG offers Remote Monitoring and Maintenance (RMM) plans? 

Well, you do now! And now that you’re in the know, you might wonder what RMM is and how it benefits your business.

Our RMM plans leverage Barracuda RMM to keep your systems running smoothly. This powerful tool automates routine maintenance tasks, installs critical security patches, and equips us with advanced remote access options to deliver fast, efficient support. 

The real game-changer? Proactive alerts. We’re notified instantly about critical issues like low disk space, high CPU usage, or even a complete site outage. This allows us to investigate and resolve small problems before they snowball into costly disruptions.

Learn more in our latest article.

Is your business in the greater Ann Arbor area? We can provide tech support!

Ready for complete IT peace of mind? 

Get your business set up with an RMM plan by calling (877) 815-6974 or submitting a contact form and letting us know what services you’d like in the “Message” box! 

NSG primarily provides tech support for Ann Arbor businesses, but we’re not limited to a single city! If you’re unsure, don’t be afraid to call and see if we serve your area!

Back Up Your Business's Data

Why is it important to back up your business’s data?

Disasters strike—hardware crashes, ransomware locks you out. Cheap backups fail when it counts. Invest in reliable, tested solutions (cloud + local), and you’re back in business fast—not broke.

• Cybersecurity: Without expert IT, you’re an easy target. Under-resourced small businesses are 43% of cyber victims (Small Business Trends)—lack of protection can kill you.
• Disaster Recovery: Downtime bleeds cash and credibility. Top IT support turns chaos into a quick fix, keeping your operations and customers safe.

We’ve met countless IT “veterans” with years of experience but little clue on practical steps to shield small businesses. That’s where NSG stands out. We bring real expertise to secure your cybersecurity and backups—because in 2025, solid IT isn’t optional; it’s survival.

Learn more in our latest article.

Find Better IT Support in the Ann Arbor Area

When you work with NSG, you don’t have to guess if your cybersecurity is good enough, or if your vital data is backed up. They just are. To get started with reliable IT support in the Ann Arbor area, call (877) 815-6974 or submit a contact form here. We look forward to protecting your business!

Yes, Your Business Needs Cybersecurity

Why is cybersecurity so important for a small business?

In today’s world, small businesses can’t afford to cut corners on cybersecurity or backups. A good IT support company ensures you’re protected—here’s why:

Cyberattacks are surging—43% of small businesses face ransomware and phishing (Small Business Trends). Skimp here, and you’re hit with:

• Crippling Costs: Breaches average $200,000 (IBM), bankrupting 60% of small firms within six months.
• Lost Trust: One leak, and customers flee—think Equifax, which lost millions after a breach.
• Legal Trouble: Weak defenses can break laws like GDPR, piling on fines.

Learn more in our latest article.

Find Better IT Support in the Ann Arbor Area

When you work with NSG, you don’t have to guess if your cybersecurity is good enough, or if your vital data is backed up. They just are. To get started with reliable IT support in the Ann Arbor area, call (877) 815-6974 or submit a contact form here. We look forward to protecting your business!

What if Your System Can't Upgrade?

Do you think your computer is too old to support Windows 11?

Not all older systems meet the compatibility requirements for Windows 11. If your current device is not eligible for an upgrade, you still have several options:

• Upgrade Your Hardware: Some older systems can be upgraded to meet the Windows 11 compatibility requirements. This may involve upgrading your processor, RAM, or storage.
• Purchase a New System: If your device is too outdated to upgrade, investing in a new system pre-installed with Windows 11 is a smart and future-roof decision.
• Extended Support for Windows 10: Microsoft offers extended support options for businesses that need more time to transition.
• Third-Party Security Support: NSG can assist you in purchasing a 0Patch subscription to extend the security life of your Windows 10 system beyond the official support date.

Don’t Wait Until the Last Minute!

With the deadline approaching, it's best to start planning your upgrade or system replacement now. As the end of support date draws near, demand for new systems and upgrade services will skyrocket, potentially causing delays and higher costs. By acting now, you can ensure a smooth transition without the last-minute scramble.

Learn more in our latest article.

Looking for IT Support in Ann Arbor?

If you need assistance evaluating your upgrade options or purchasing a new system, reach out to our Ann Arbor IT support today. Call (877) 815-6974 or submit a contact form here. We’re here to help you stay secure and prepared for the future! 

End of Windows 10 Support

Are you prepared for the end of Windows 10 support?

Microsoft has announced that it will officially end support for Windows 10 in October 2025. While that may seem like a long way off, it’s actually closer than you think! Now is the time to start planning your transition to ensure your systems remain secure and up to date.

Why Running an Unsupported Operating System is a Bad Idea

Once Microsoft ends support for Windows 10, the operating system will no longer receive security updates, bug fixes, or technical support. This leaves your system vulnerable to cyber threats, including malware, ransomware, and data breaches. Running an outdated OS is a significant security risk, especially for businesses and organizations that handle sensitive information.

Upgrading to Windows 11

The good news is that many newer systems are eligible for a free upgrade to Windows 11. If your PC meets the hardware requirements, upgrading is a simple process that ensures continued security and feature updates.

Learn more in our latest article.

Looking for IT Support in Ann Arbor?

If you need assistance evaluating your upgrade options or purchasing a new system, reach out to our Ann Arbor IT support today. Call (877) 815-6974 or submit a contact form here. We’re here to help you stay secure and prepared for the future! 

Specialized Security for Your Website

Why is it important to have business-class web hosting?

In today’s digital world, having reliable and responsive web hosting is more important than ever. At Network Services Group, we go beyond basic hosting to offer a service that’s built around YOUR needs and that ensures peace of mind for your business. 

WordPress Security You Can Trust

WordPress powers millions of websites, but it also comes with its own set of vulnerabilities. That’s why we provide monthly security reviews for your WordPress site, ensuring your site is safe, secure, and up-to-date with the latest protections.

Nightly Backups with Built-In Redundancy

Your website is one of your business’s most valuable assets, and we treat it as such. With nightly backups and built-in redundancy, we ensure your data is always protected. Should the unexpected happen, you can rest easy knowing your site’s data is secure and can be restored quickly.

Read more in our latest article.

Are You an Ann Arbor Business Looking for Web Hosting?

Don’t settle for canned hosting providers that treat you like a number. Experience the difference of working with a team that cares about your business and is ready to make things happen. Contact Network Services Group today for Ann Arbor-based web hosting by calling (877) 815-6974 or submitting a contact form here.